Refund
and
Returns
Policy

Effective Date: [01-02-2025]

At Milonow, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, our Refund and Returns Policy is here to assist you. Please read the details below carefully.

1. Returns Eligibility

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original condition.

• The product must have all original tags, packaging, and accessories.

• The return request must be initiated within [7] days of the delivery date.

Non-Returnable Items: Certain items cannot be returned, including but not limited to:

• Customized or personalized items (e.g., printed T-shirts).

• Items marked as final sale or clearance.

• Intimate apparel or products for hygiene reasons.

2. Return Process

To initiate a return:

1. Contact Us: Email us at [contact@milonow.com] or call [+91-] with your order details and reason for return.

2. Approval: Our team will review your request and provide instructions, including a return authorization number and shipping address.

3. Shipping: Pack the item securely and ship it to the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds:

• Refunds will be processed to the original payment method.

• Please allow [3] business days for the refund to reflect in your account.

Partial Refunds:

• Items not returned in their original condition (e.g., damaged or missing parts) may be subject to partial refunds at our discretion.

Rejected Refunds:

• Items that do not meet the return eligibility criteria will not be refunded and may be sent back to you.

4. Exchanges

We offer exchanges for the same item in a different size or color, subject to availability. To request an exchange, follow the same process as returns. If the desired item is unavailable, we will issue a refund instead.

5. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately at [contact@milonow.com] or [+91-] with photos of the item and packaging.

• We will arrange for a replacement or a full refund at no additional cost to you.

6. Late or Missing Refunds

If you have not received your refund after the stated processing time:

• Check your bank account or payment method.

• Contact your bank or payment provider, as processing times may vary.

• If you still need assistance, email us at [contact@milonow.com].

7. Cancellation Policy

Orders can be canceled if the request is made before shipping. Contact us promptly at [contact@milonow.com] or [+91-] with your order details.

8. Contact Us

For any questions or concerns about this policy, please reach out to us:

Milonow
Email: [contact@milonow.com]
Phone: [+91-]
Address: [Domkal, Murshidabad, India]

Thank you for shopping with Milonow. We value your trust and are here to ensure a positive shopping experience.